1、Overview of the Grievance Mechanism
The company has established a public, transparent, and accessible grievance mechanism to ensure the protection of human rights throughout its operations and supply chain. This mechanism applies to internal employees, business partners, suppliers, and affected communities.
2、Scope of Application
This mechanism covers:
1. The company’s own operations;
2. Joint ventures and subsidiaries;
3. Third-party suppliers associated with the company.
3、Principles and Standards
The design and implementation of the Company’s grievance mechanism are guided by the eight effectiveness criteria set out in the United Nations Guiding Principles on Business and Human Rights (UNGPs), ensuring fair, just, and effective responses to the concerns raised by complainants:
|
Effectiveness Criteria |
Implementation Practice |
|
Legitimacy |
An independent grievance committee reports to senior management. |
|
Accessibility |
Complaint channels disclosed publicly, with anonymous reporting option. |
|
Predictability |
Clear steps and timelines (e.g., response within 5 working days). |
|
Equitability |
Support for complainants with access to guidance and third-party help. |
|
Transparency |
Updates on grievance status; privacy protection ensured. |
|
Rights-compatible |
Outcomes align with national laws and human rights norms. |
|
Continuous Learning |
Annual review and preventive improvements based on complaints. |
|
Stakeholder Engagement |
Engage stakeholders in review and feedback process. |
四、Grievance Channels
· Email：grievance@cornigs.com
· Hotline：0512-65648327（工作日9:00-17:00）
· Website：www.cornigs.com/grievance
Grievances can be submitted anonymously or named, and will be handled confidentially and with integrity.
5、Continuous Improvement and Disclosure
The company reviews and updates its grievance mechanism annually and discloses progress in its ESG reports.
